Melbourne & District Dances with Dog Club Inc.
Payment and Refund Policy November 2022

Melbourne & District Dances with Dogs Club aims to provide affordable and safe classes and activities in Dances with Dogs and Trick Dog, provided by experienced volunteer Trainers.
To support this aim, all classes will be carried out in suitable facilities which ensure the safety and comfort of all attendees and their dogs.
This applies to our classes at Dandenong Showgrounds and Bulla Dog Exhibition Centre, as well as to any other venue where the club hosts an official class, workshop, or demonstration event.
Membership and class attendance fees are reviewed and set at the Annual General Meeting and must therefore consider the cost of suitable facility hire and equipment purchase.


POLICY AIM.
To ensure that Melbourne & District Dances with Dogs Club has sufficient ongoing funds to meet the needs of our members.
To ensure that members understand the policy for payments and refunds.


PAYMENT AND REFUND POLICY.

1. GROUP CLASSES. Attendees are requested to pay for classes when they respond to the class invitation.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the class.
Where payment has been made, and for unforeseen circumstances the member cannot attend, a refund (or credit) may be possible if notification is provided to the Trainer no later than the morning of the classes.
If a member does not attend the class, and has not notified the Trainer, no refund will be given.

2. PRIVATE USE OF RINGS. Attendees are requested to pay for private use of rings when they respond to the invitation.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the class.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the class.
Where payment has been made, and for unforeseen circumstances the member cannot attend, a refund (or credit) may be possible if notification is provided to the Trainer no later than 48 hours prior to the booking.
This will may enable the booking to be offered to other members. However, if the booking cannot be filled, there will be no refund.
If a member does not attend the class, and has not notified the Trainer, no refund will be given.



3. PRIVATE LESSONS WITH TRAINERS. Attendees are requested to pay for private use of rings when they respond to the invitation.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the class.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the class.
Where payment has been made, and for unforeseen circumstances the member cannot attend, a refund (or credit) may be possible if notification is provided to the Trainer no later than 48 hours prior to the booking.
This will may enable the booking to be offered to other members. However, if the booking cannot be filled, there will be no refund.
If a member does not attend the class, and has not notified the Trainer, no refund will be given.
4. SPECIAL EVENTS
Attendees are requested to pay for private use of rings when they respond to the invitation.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the special event.
The preferred method of payment is by Direct Deposit, details of which are provided in the invitation.
Where members are not able to pay by this method, they must inform the Trainer and pay on the day of the event.
Where payment has been made, and for unforeseen circumstances the member cannot attend, a refund (or credit) may be possible if notification is provided to the Trainer no later than 48 hours prior to the booking.
This will may enable the booking to be offered to other members. However, if the booking cannot be filled, there will be no refund.
If a member does not attend the event, and has not notified the Trainer, no refund will be given.
​5. SPECIAL CONSIDERATION.
Special consideration may be given to members under unforeseen circumstances. Requests should be provided by email to the Committee through [email protected]
The request should not be directed to the Trainer or organiser of the class or event but must be directed to the Committee for consideration.


RESPONSIBILITY OF CLUB MEMBERS AND OTHER ATTENDEES.
All members should be mindful that any cancellation will impact on the ability of the club to cover the costs of the facility and equipment.
Every person attending classes or other activities is responsible for ensuring that they understand and comply with this policy, and for supporting the aims of the Club and the Volunteers who run these classes and activities.


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